Operations

Collections Specialist (Revenue & Retention)

We’re looking for a sharp, persistent, and customer-savvy Collections Specialist to own our end-to-end collections and recovery funnel.

What you'll do

You will operate at the intersection of Finance, Customer Success, and Growth, using WhatsApp, automation, and data to: - Recover failed payments - Prevent churn due to non-payment - Identify patterns and improve our billing/collections system

Own the collections pipeline (failed payments, overdue invoices, at-risk accounts)
Proactively reach out to customers via WhatsApp, email, and calls
Recover revenue by: Retrying payments Updating payment methods Negotiating short-term solutions
Use and improve automations (HubSpot, Stripe, workflows, bots) for collections
Tag and categorize churn/collection reasons (build feedback loop to product & growth)
Suggest and execute experiments to improve recovery rate (copy, timing, channels)
Maintain clean and structured data in CRM

What we're looking for

1–3+ years in collections, customer support, or revenue operations
Experience working with: Stripe or billing tools (Mercadopago) & CRM (HubSpot preferred)
Comfortable using WhatsApp as a primary communication channel
Fluent in Spanish (Portuguese is a plus)
Strong Excel / Google Sheets skills

What you'll bring

Hard Technical Skills

Experience managing accounts receivable and overdue payment follow-ups
Familiarity with billing platforms (Stripe, Mercadopago or similar) and payment recovery flows
Comfortable using CRM systems (HubSpot preferred) to track collections activity
Ability to manage high-volume messaging via WhatsApp and email
Strong use of spreadsheets (Google Sheets / Excel for tracking and reporting)

Soft Skills

Persistent and consistent in follow-ups (doesn’t drop conversations)
Clear and persuasive written communication (especially via WhatsApp)
Strong sense of ownership over revenue and outcomes
Problem-solving mindset (offers solutions, not just reminders)
Attention to detail in tracking payments, statuses, and commitments
Fast response time and sense of urgency

Benefits & Perks

Remote-first: work from wherever you are most productive.
Culture of speed, impact, and meritocracy.‌‍‍‍‌‍‌‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍‍‍‍‍‍‍‌‌‍‌‌‍‍‌‍‍‌‌‌‌‍‌‍‍‌‍‍‌‌‍‍‍‍‍‍‌‍‍‌‍‌‍‌‌‌‍‌‍‍‍‍‍‍‍‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‍‌‌‍‍‌‌‌‍‌‌‌‍‍‌‌‍‌‍‌‌‌‍‌‌‍‍‌‌‌‍‌‍‌‌‍‌‍‌‌‍‌‌‌‌‌‍‌‍‌‌‌‌‍‌‌‌‍‍‌‌‌‍‌‌‌‌‍‍‌‌‍‌‍‍‍‌‍‍‌‌‍‌‌‍‌‌‍‌‍‌‌‌‍‌‍‌‌‍‌‍‌‌‍‌‍‌‍‌‌‍‌‌‍‌‌‌‌‌‍‍‍‌‍‌‍‍‌‌‍‌‌‍‍‌‍‌‍‌‍‍‌‌‍‌‍‌‌‌‍‌‌‌‍‌‌‌‌‍‍‍‌‍‌‍‍‍‌‌‍‌‌‌‌‍‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‌‌‍‌‍‌‍‍‌‌‌‌‍‌‌‌‌‌‍‍‌‌‌‌‌‌‌‍‍‌‍‌‌‌‍‌‌‌‌‌‌‌‍‌‍‌‍‌‌‍‌‌‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‌‍‍‌‌‍‌‌‍‌‌‍‌‍‌‌‌‍‌‍‌‌‍‌‍‌‌‍‌‍‌‍‌‌‍‌‌‍‌‌‌‌‌‍‍‍‌‍‌‍‍‌‌‍‌‌‍‍‌‍‌‍‌‍‍‌‌‍‌‍‌‍‌‌‌‍‌‌‌‍‌‌‌‌‍‍‍‌‍‌‍‍‍‌‍‌‌‍‌‌‌‌‍‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‌‌‍‌‍‌‍‍‌‌‌‌‍‌‌‌‌‌‍‍‌‌‌‌‌‌‍‌‍‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‍‌‌‌‍‌‍‌‌‌‌‌‌‌‌‍‍‌‍‌‍‍‌‌‌‍‍‌‍‌‌‌‍‌‍‍‌‌
Work directly with founders and a high-performing senior team‌‍‍‍‌‍‌‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍‍‍‍‍‍‍‌‌‍‌‌‍‍‌‍‍‌‌‌‌‍‌‍‍‌‍‍‌‌‍‍‍‍‍‍‌‍‍‌‍‌‍‌‌‌‍‌‍‍‍‍‍‍‍‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‍‌‌‍‍‌‌‌‍‌‌‌‍‍‌‌‍‌‍‌‌‌‍‌‌‍‍‌‌‌‍‌‍‌‌‍‌‍‌‌‍‌‌‌‌‌‍‌‍‌‌‌‌‍‌‌‌‍‍‌‌‌‍‌‌‌‌‍‍‌‌‍‌‍‍‍‌‍‍‌‌‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‍‌‍‌‌‌‍‌‍‌‍‌‍‌‍‌‌‍‌‍‌‍‌‍‌‍‌‍‌‍‌‌‍‌‌‌‌‍‌‌‌‍‌‌‍‌‍‍‌‌‌‍‌‌‌‍‌‌‌‌‍‍‍‌‍‌‍‍‍‌‌‍‌‌‌‌‍‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‌‌‍‌‍‌‍‍‌‌‌‌‍‌‌‌‌‌‍‌‍‌‌‌‌‌‌‌‍‍‌‍‌‌‌‍‌‌‌‌‌‌‌‍‌‍‌‍‌‌‍‌‌‍‌‌‌‌‌‌‌‍‌‌‍‍‌‌‍‍‌‍‌‍‍‌‌‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‍‌‍‌‌‌‍‌‍‌‍‌‍‌‍‌‌‍‌‍‌‍‌‍‌‍‌‍‌‍‌‌‍‌‌‌‌‍‌‌‌‍‌‌‍‌‍‍‌‍‌‌‌‍‌‌‌‍‌‌‌‌‍‍‍‌‍‌‍‍‍‌‍‌‌‍‌‌‌‌‍‍‌‌‍‍‌‍‌‌‌‍‍‌‍‌‌‌‍‌‍‌‍‍‌‌‌‌‍‌‌‌‌‌‍‌‍‌‌‌‌‌‌‍‌‍‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‌‌‌‍‍‌‌‌‍‌‍‌‌‌‌‌‌‌‌‍‍‌‍‌‍‍‌‌‌‍‍‌‍‌‌‌‍‌‍‍‌‌.
Budget for education and training.

Job Details

Open

Team or Department: Operations
Location: Remote
Employment Type: Full-time
Seniority Level: Entry Level (0–12 months)